Careers

Do you recognize the significance lighting plays in a commercial environment? Are you driven to succeed where you can be innovative and creative? Intelligent Lighting Controls experts weave lighting control knowledge with exceptional client service into dynamic success stories. Individuals who are committed to building relationships while demonstrating lighting control capabilities are encouraged to explore our career opportunities.

Customer Service Representative

JOB SUMMARY:

We are looking for a Customer Service Representative to join our team. The successful candidate will be comfortable providing outstanding customer service in a fast-paced office environment. We're looking for someone who is driven and energetic, with previous customer service experience, who is interested in advancing their professional career in an ever-developing company.  The role will be based in our Edina, MN facility.

ESSENTIAL FUNCTIONS:

  • Receives and prepares orders for computer entry.
  • Enters orders by inputting data into order entry system.
  • Generates order and release acknowledgements.
  • Verifies orders by reviewing the "bill-to" and "ship-to" addresses, price levels, commission, and part number.
  • Proactively communicate ship dates, tracking numbers, and back orders to customers.
  • Create cards in Trello database for submittal and release requests.
  • Process RMA's and warranty claims.
  • Provide support to office staff by answering phone calls, relaying messages, and directing emails to the appropriate individuals.
  • Maintain professional and technical knowledge of company policies, procedures, and best practices.
  • Answer questions regarding price, commission, product availability, and basic product questions.

JOB QUALIFICATIONS:

  • 3+ years of customer service experience.
  • Highly organized and ability to complete a variety of tasks.
  • Proficient knowledge of Microsoft suite (Outlook, Word, Excel).
  • Strong written and oral communication skills.
  • Proficient knowledge of ERP systems and manufacturing processes.

BENEFITS:

  • Health insurance
  • Dental/Vision insurance
  • Vacation, Sick Time
  • Profit sharing plan

Interested candidates can send their resume to bolafson@ilc-usa.com.

Lighting Controls Project Manager / Submittals Associate

JOB SUMMARY:

The Lighting Control Project Manager is responsible for generating submittal and installation documentation.  The documentation includes lighting control device layouts, one-line riser diagrams, cut sheets, installation details, and wiring diagrams.  The role also includes developing and maintaining business relationships with sales reps, electrical distributors, electrical contractors, and specifiers.

ESSENTIAL FUNCTIONS:

  • Analyzing electrical plans, specifications, and sequence of operations.
  • Generate lighting control device layouts and one-line riser diagrams.
  • Review project quotations, purchase orders, and sales orders to identify and resolve any discrepancies in ERP system.
  • Review submittal and installation documents to ensure documentation is accurate and complete.
  • Proactively communicate project changes and update documentation accordingly.
  • Coordinate customer product requirements with engineering, operations, and production team.
  • Manage multiple projects to meet customer and project deadlines.
  • Attend and lead meetings and conference calls with clients and customer.
  • Respond quickly and professionally to requests from sales reps, consultants, engineers, electricians, and end users.
  • Assist in training department personnel.

JOB QUALIFICATIONS:

  • Electrical degree or equivalent experience.
  • Experience with drafting software; AutoCAD, Draftsight or equivalent.
  • Ability to read and navigate electrical plans and specifications.
  • Desire to build and maintain business relationships.
  • Excellent written and verbal communication skills.
  • Self-motivated, ability to work well under pressure.

BENEFITS:

  • Health insurance
  • Dental/Vision insurance
  • Vacation, Sick Time
  • Profit sharing plan

Interested candidates can send their resume to bolafson@ilc-usa.com.